Activating and Deactivating EQ7

Managing the usage of your EQ7 is quick and simple. Watch this quick video to learn more.


Common Error Messages for EQ7 and EQ6

Error 2, 3, 4, 5 and 13

These error messages indicate that something is keeping you from connecting to the secure server used for activation, even though you are on the Internet. It may be a firewall or something else.
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Error 8

EQ7 error 8 is often caused by a network problem due to EQ7 trying to activate or re-validate on a disconnected or misconfigured network connection. This is common on laptops where a wireless or wired connection is possible.
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Error 42

Vista or Windows 7 is blocking EQ6. You need to allow the program to run. This error 42 is your computer’s way of asking you for more permission.
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Error 100, 101, or 5008

Error 100, 101, or 5008 indicates a typo.
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Error 104

Error 104 indicates you are trying to activate EQ7 after having already upgraded your EQ7 license to an EQStitch one.
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Error 105

Error 105 is caused by using an invalid EQ6 license ID to upgrade to EQ7.
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Error 1309

Restarting your computer should fix this issue when installing in Windows 8. Reinstalling should fix this issue if that didn’t work.
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Error 5006

Error 5006 when activating occurs when too many failed activation attempts are made in a short period. Please contact The Electric Quilt Company by email at techsupport@electricquilt.com or by calling 419-352-1134 (M-F, 9-5 Eastern) and we can help you.

Error 5013

Error code 5013 means you’ve exceeded the number of activations allowed on your EQ7 license key.
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Error 5016

Error 5016 indicates that we are having problems validating you EQ7 license key. This error requires that you contact technical support to resolve the issue. Live technical support M-F, 9am-5pm EST. Call 419-352-1134 or email techsupport@electricquilt.com.

Error 5017

Error 5017 indicates you are trying to activate EQ7 after having already upgraded your EQ7 license to an EQStitch one.
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Error 5022

Error 5022 indicates there is a problem with your system’s clock.
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