Our Support Team is Still Here to Help!
On March 22, 2020, Ohio Governor Mike DeWine issued a stay-at-home order for all non-essential businesses. As a result, the EQ staff will be working from home beginning March 24 through June 1. While we will be limited in a few aspects of our daily routine, your customer experience should not be affected! We are all set up to work from home and are happy to continue to offer the same customer support that we always have. Please read below regarding the temporary changes to our customer support and products.
Phone Support
Since our staff will be working from home, we are unable to offer phone support at this time. We are well equipped to answer emails and live chat messages during our normal business hours of Monday-Friday, 9:00am-4:30pm EDT.
- Email customer service
- Email technical support
- Live chat (click the blue box at the bottom-right of your screen)
- EQ Support Site (24-hour resource for EQ lessons, videos, and FAQs)
Shipped Orders
Due to COVID-19, we are taking extra care that your products are packaged carefully and safely. Please allow extra time for your order to be shipped. Also, there could be additional shipping delays once your order leaves our office. Expedited shipping is not available at this time. Thank you for your patience.
Thank you for your patience during this time. Please stay safe and healthy! Check out our free resources for learning EQ8!